As computer scientists we are trained to communicate with the dumbest things in the world – computers – so you’d think we’d be able to communicate quite well with people. If you have a lost free offer, the simplest, brute force fix would be to return the computer for exchange, or refund and buy it new machine. Front line support people rarely have the authority to fix this sort of problem ("giving away" another product key for Office).īe prepared to spend a lot more time on the phone. If you are supposed to have 365 Personal, try Huawei again. The Matebook X Pro offers roomy storage, though, which is some consolation. Some say something like you get "1 year free of Office 365 Personal", some say you get a "free trial of Officeĭoes your email from Huawei include something like a "trouble ticket number", or some other unique identifier for your original contact with them. Look on your invoice and look at that NewEgg listing for the computer. When I first turned on my laptop, Microsoft Office prompted me to notify me that I received a 1-Year free subscription to Microsoft Office with the purchase of the laptop.
But, ultimately if they offered you a free copy of Office 365 Personal, then resolving your mistake when trying to activate the free offer lies with Huawei.įirst, confirm if your purchase included a "free" full copy of Office. I just bought a new Huawei Matebook X Pro with Windows 10 a couple weeks ago. Huawei Matebook X Pro I just bought a Huawei Matebook X Pro from Microsoft for my son but now with the ban and all i'm afraid there's going to be some problems in the long run, like we won't be able to use Google or any upgrades on windows for example. This is one of those vicious "not my problem" finger pointing circles.
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